Helen Brownings Organics

Privacy Policy

Eastbrook Farm Organic Meats t/a Helen Browning’s Organic Online Shop is committed to protecting your personal information. We want to ensure that our customers feel comfortable and safe when shopping with us, and we recognise that the way in which we use your personal information is important to you. This Privacy Policy statement provides details of how we use your personal information and how we keep it safe and secure.

Who are we?

We are Eastbrook Farm Organic Meats Limited Reg. No. 03363713 (England) trading as Helen Browning’s Organic Online Shop.

We are fully committed to complying with all of our legal obligations under the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and all other applicable laws.

Our registered office is: The Calf House, Cues Lane, Bishopstone, Wiltshire SN6 8PL.

How we collect your personal information

We collect your personal information when you shop with us and we store this information whenever you create an account with us on our website. We also collect data about how our customers use our website (for more information please see our Cookie Policy)

What personal information we collect

We collect personal information from you to ensure that we can fulfil your order, answer your enquiry or to keep you informed of product updates and relevant offers. There are instances where the provision of certain items of information is optional, however, please bear in mind that by choosing not to provide this information, it may delay our ability to contact you in the event of an issue with your order. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

If you have a web account with us we may collect, your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security we also keep an encrypted record of your login password (although we cannot access this). Please note we do not store your payment card details, these are managed by our payment provider Braintree or Paypal under full PPI Compliance.

We may also collect the following: your IP address when you use our website, Social Media information that you have given permission for us to access, publicly available information.

Why we collect your personal information

We will only use your personal information with your consent or for legitimate interest. These include fulfilling your order and providing targeted marketing communications from ourselves and others. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

How we protect your personal information

We know how much data security matters to all our customers and we are committed to protecting the personal information you entrust to us. Our staff are trained in the handling of personal data and we only keep the data we need for as long as we reasonably need it.

How you can control your personal information

We aim to make it easy for you to control how we use your personal information and you have the right at any time to change this information or ask that Eastbrrok Farm Organic Meats stop contacting you. It is your information and we want to make sure you feel in control of it

Updates and further information

Please check back to this page regularly for updates. We may also inform you of any changes when appropriate via email.

 

Helen Browning’s
Organic Farm & Food

Helen Browning’s
Royal Oak