FAQs

We’re always happy to answer any questions you may have. To make things quicker and easier for you, please see our FAQs below where you may find your query answered.

​​​​​​​If you can’t find the answer you’re looking for, or feel you’d like some further assistance, please email [email protected]

Deliveries

Delivery costs

We charge a flat rate of £7.95 for all deliveries to mainland UK. 

Do you deliver to me?

Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands.  Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times. If it is possible to arrange delivery to these areas due to the product in question, a surcharge may be payable for deliveries to these locations.

How does my meat stay chilled?

All chilled items are delivered in thermal packaging with chill packs, to remain deliciously cold during the journey and on your doorstep. Our special sustainable thermal packaging can be reused or recycled. Our chill packs are pure water and can be reused – pop them in your freezer to use another time – or emptied down your sink, and the plastic pack recycled.  

When will my delivery be dispatched?

We dispatch twice a week, depending on available stock. Fresh meat is ordered specially for dispatch, so there may be a small delay in sending out your parcel – this is to ensure your purchases are of premium quality.

Payment

Payment by card

We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. 

From the freezer

From the freezer

We sell a limited selection of frozen meat, which is ideal for local collection, but we are happy to dispatch for 24hr delivery.

Please note: product may begin to thaw during transport and should be left to thoroughly defrost in the fridge and then used within 24hrs – except for the Lamb Box, which will remain frozen and can be returned to your freezer on arrival.

Do not refreeze a partially defrosted item. However, if you cook a previously frozen raw product, then it is safe to refreeze. 

Frozen products have a Best Before date of 3 months from the ‘Frozen on’ date, which is clearly marked on the pack.

 

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