We’re always happy to answer any questions you may have. To make things quicker and easier for you, please see our FAQs below where you may find your query answered.
If you can’t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk
Deliveries
We charge a flat rate of £5.95 for deliveries to mainland UK.
FREE delivery for all orders over £100.
Delivery costs for wholesale purchases from our wholesale shop vary. Price on application.
Payment
We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.
From the freezer
We sell a selection of frozen meat available for 24hr delivery. Meat is dispatched with chill packs in thermal packaging and is designed to stay frozen during transport.
If your meat has thawed slightly during transportation it is completely safe to pop straight into your freezer.
If you cook a previously frozen raw product, then it is also safe to refreeze.
Frozen products have a Best Before date of 3 months from the ‘Frozen on’ date, which is clearly marked on the pack.
Christmas
Preorders are a seperate order from our regular shop, and you do not need to register for an account.
Don’t wait too long to order; we have limited supplies.
We will deliver your festive food as close to the big day as possible. Look out for an email message, sent when we can confirm.
Disclaimer
Please note that while we take every care to make sure the product information displayed on our website is correct, product recipes sometimes change. This may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented here.