FAQs
We’re always happy to answer any questions you may have. To make things quicker and easier for you, please see our FAQs below where you may find your query answered.
If you can’t find the answer you’re looking for, or feel you’d like some further assistance, please email [email protected]
Deliveries
Delivery costs
We charge a flat rate of £4.95 for all deliveries to mainland UK.
Delivery costs for wholesale purchases from our wholesale shop vary. Price on application.
Do you deliver to me?
Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands. Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times. If it is possible to arrange delivery to these areas due to the product in question, a surcharge may be payable for deliveries to these locations.
How does my meat stay chilled?
All chilled items are delivered in thermal packaging with chill packs, to remain deliciously cold during the journey and on your doorstep. Our special sustainable thermal packaging can be reused or recycled. Our chill packs are pure water and can be reused – pop them in your freezer to use another time – or emptied down your sink, and the plastic pack recycled.
When will my delivery be dispatched?
We dispatch three times a week, depending on available stock. Fresh meat is ordered specially for dispatch, so there may be a small delay in sending out your parcel – this is to ensure your purchases are of premium quality.
Payment
Payment by card
We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.
From the freezer
From the freezer
We sell a selection of frozen meat available for 24hr delivery. Meat is dispatched with chill packs in thermal packaging and is designed to stay frozen during transport.
Please note: if product begins to thaw during transport please thoroughly defrost in the fridge and then used within 24hrs.
Do not refreeze a partially defrosted item. However, if you cook a previously frozen raw product, then it is safe to refreeze.
Frozen products have a Best Before date of 3 months from the ‘Frozen on’ date, which is clearly marked on the pack.
Christmas
How do I pre-order for Christmas
Preorders are a seperate order from our regular shop, and you do not need to register for an account.
Don’t wait too long to order; we have limited supplies.
Christmas deliveries
We will deliver your festive food as close to the big day as possible. Look out for an email message, sent when we can confirm.
Disclaimer
Please note that while we take every care to make sure the product information displayed on our website is correct, product recipes sometimes change. This may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented here.
