These are the terms that apply when you order from us online. They’re here to keep things clear and fair for everyone.
Helen Browning’s Organic Online Shop is a trading name of Eastbrook Farm Organic Meats Ltd (Company No. 03363713), registered in England and Wales.
Registered Office:
The Calf House, Cues Lane, Bishopstone, Swindon, Wiltshire SN6 8PL
All purchases are governed by English law and any disputes will be handled in the courts of England and Wales.
1. Placing an Order
When you place an order, you’re offering to buy goods from us.
You’ll receive an email confirming we’ve received your order. That’s not acceptance yet – it just means it’s in our system.
A contract is formed when we email to confirm your order has been dispatched.
We may not be able to accept your order if:
- The product is unavailable
- Payment authorisation fails
- There’s a pricing or description error
- We cannot safely deliver to your address
If we can’t fulfil your order, we’ll refund you in full.
2. Prices & Payment
All prices are shown in pounds sterling (£) and include VAT where applicable.
Delivery charges are added at checkout and are set out separately on our Delivery & Returns page.
Payment must be made in sterling using our secure, encrypted payment system.
3. Fresh & Perishable Products
We sell fresh, short shelf-life food.
Because of this:
- Orders cannot be cancelled once dispatched
- The usual 14-day change-of-mind return rights do not apply to perishable goods once delivered
This is in line with the Consumer Contracts Regulations 2013.
If something isn’t right with your order, we’ll always deal with it fairly – see our Delivery & Returns page for how to contact us.
4. Delivery
Delivery arrangements, including where we deliver, how chilled goods are packed and what happens if there’s an issue, are set out in our Delivery & Returns page.
It is your responsibility to ensure someone is available to receive the order, or that suitable delivery instructions are provided at checkout.
We cannot guarantee product condition if delivery is delayed due to changed instructions or failed delivery.
5. Stock Availability
All orders are subject to stock availability.
If we’re unable to supply an item, we’ll let you know and refund you promptly.
6. Promotions & Offers
Promotions are subject to availability and may be withdrawn at any time.
Unless stated otherwise:
- Only one offer may be used per order
- Discounts apply to goods, not delivery
- Gift vouchers are excluded
- Reduced items may be excluded
7. Gift Vouchers
Royal Oak Gift Vouchers
These are valid only at The Royal Oak in Bishopstone and cannot be used online. They are valid for 12 months and must be spent in full.
Digital Meat Vouchers
Valid for 12 months from purchase. They may be used across multiple transactions until the balance is used.
Unused vouchers may be refunded within 14 days of purchase. Refunds are made to the original purchaser only.
8. Cancellation & Non-Perishable Goods
For non-perishable items (such as pantry goods or merchandise), you may cancel within 14 days of delivery provided the item is unused and in original packaging.
Return costs are your responsibility unless goods are faulty.
Refunds are processed within 14 days of receiving returned goods.
9. Quality & Liability
We take great care in producing, packing and dispatching your order.
If goods arrive damaged or not in good condition, please contact us promptly and we’ll resolve it fairly.
Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any matter which cannot legally be excluded.
10. Website Content
All images, text and branding on this website are for personal, non-commercial use only. Any other use requires written permission.