Christmas FAQs
We’re always happy to answer any questions you may have. To make things quicker and easier for you, please see our FAQs below where you may find your query answered.
If you can’t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk
Deliveries
Delivery costs
We charge a flat rate of £4.95 for all deliveries to mainland UK.
Do you deliver to me?
Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands. Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times. If it is possible to arrange delivery to these areas due to the product in question, a surcharge may be payable for deliveries to these locations.
How does my meat stay chilled?
All chilled items are delivered in thermal packaging with chill packs, to remain deliciously cold during the journey and on your doorstep. Our special sustainable thermal packaging can be reused or recycled. Our chill packs are pure water and can be reused – pop them in your freezer to use another time – or emptied down your sink, and the plastic pack recycled.
Payment
Payment by card
We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.
Christmas
How do I pre-order for Christmas
Preorders are made from our regular shop – items for Christmas delivery are clearly marked. You do not need to register for an account.
Don’t wait too long to order; we have limited supplies.
Christmas deliveries
We will deliver your festive food as close to the big day as possible. Look out for an email message, sent when we can confirm.
Disclaimer
Please note that while we take every care to make sure the product information displayed on our website is correct, product recipes sometimes change. This may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented here.
