We pack your food properly and send it quickly. It’s real food, from a real farm — so here’s how it works.
Delivery
Delivery Cost
Mainland UK delivery is £5.95.
Free delivery on orders over £100.
Where We Deliver
We deliver across mainland UK.
Most chilled orders go by next-day courier.
We can also deliver to many remote mainland postcodes using Royal Mail Tracked 24 — including the Isle of Wight and much of the Scottish Highlands.
We’re not currently able to deliver chilled goods to:
- Channel Islands
- Isle of Man
- Most Scottish Islands
- Other offshore addresses
If you’re unsure, just ask. We’ll always tell you straight.
When We Dispatch
We dispatch most days, subject to stock being available.
Most parcels arrive the next working day after dispatch. You’ll receive tracking details by email so you can see when it’s due.
Because we use third-party couriers, we can’t guarantee a specific delivery time.
Fresh & Chilled Food – Please Read
We’re sending fresh, short shelf-life food.
Once your order leaves us:
- Please don’t redirect it back to a depot
- Please don’t change the delivery date
- Please don’t reschedule it through the courier portal
If you won’t be in, arrange a safe place or neighbour when you order.
If delivery is delayed because instructions were changed or nobody was available, we can’t guarantee the condition of the food.
Will It Stay Cold?
Yes.
We pack chilled goods in sturdy recyclable boxes lined with natural wool insulation and ice packs. It’s designed to keep everything properly chilled in transit.
Once it arrives, unpack it promptly and pop it in the fridge or freezer.
Returns & Problems
Fresh Food
Because we sell fresh, perishable food with a short shelf life, the usual 14-day change-of-mind return rules don’t apply once it’s been delivered.
We can’t take chilled food back unless there’s something wrong with it.
That said, if there’s a problem, we want to know.
If Something Isn’t Right
If your order arrives damaged, incorrect or not in good condition, email us within 24 hours at:
orders@helenbrowningsorganic.co.uk
Include your order number and a photo if you can. We’ll look at it quickly and sort it fairly — whether that’s a refund or a replacement.
Fresh food matters. We take it seriously.
Non-Perishable Items
For pantry items or merchandise, you can return them within 14 days of delivery if unused and in original packaging.
Return postage is your responsibility unless the item is faulty.
Refunds are processed within 14 days of receiving the goods.
Returning Wool Cool Packaging
We don’t like waste.
There’s a prepaid label in every chilled box. Just:
- Put the wool liners and ice packs back in
- Seal it up
- Stick the label on
- Drop it at your local Post Office
We’ll reuse what we can and recycle the rest.