{"id":26621,"date":"2023-09-23T16:28:05","date_gmt":"2023-09-23T15:28:05","guid":{"rendered":"https:\/\/helenbrowningsorganic.co.uk\/shop\/?page_id=26621"},"modified":"2025-10-13T13:30:59","modified_gmt":"2025-10-13T12:30:59","slug":"christmas-faqs","status":"publish","type":"page","link":"https:\/\/helenbrowningsorganic.co.uk\/shop\/christmas-shop\/christmas-faqs\/","title":{"rendered":"Christmas FAQs"},"content":{"rendered":"

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\n

Christmas FAQs<\/h1>\n

We\u2019re always happy to answer any questions you may have. To make things quicker and easier\u00a0for you,\u00a0please see our FAQs below where you may find your query answered.<\/span><\/p>\n

\u200b\u200b\u200b\u200b\u200b\u200b\u200bIf you can\u2019t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk<\/a><\/span><\/p>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Deliveries<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Delivery costs” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We charge a flat rate of \u00a34.95 for all deliveries to mainland UK. Orders over \u00a3100 are delivered free.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you deliver to me? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands. \u00a0Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times. If it is possible to arrange delivery to these areas due to the product in question, a surcharge may be payable for deliveries to these locations.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When will my order arrive? ” open=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

All christmas orders will be dispatch for delivery before the holidays. We confirm dispatch day nearer the time – look out for an email from us.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How will my order be packed? ” open=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Wool lining and iced gel packs keep orders chilled for 48 hours. The majority of orders are despatched on a 24 hours service so please don\u2019t be alarmed if your order arrives later in the day or occasionally delayed a day by the courier. Our packaging is designed for this.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How does my meat stay chilled?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

All chilled items are delivered in thermal packaging with chill packs, to remain deliciously cold during the journey and on your doorstep. Our special sustainable thermal packaging can be reused or recycled. We provide a FREE returns label so you can send box, liners and cool packs back to us to clean and reuse.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What if I am not in when my order arrives?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Unless your order contains spirits, the courier is instructed to leave your parcel on the doorstep or in your safe space.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||||false|false” global_colors_info=”{}”]<\/p>\n

Payment<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” custom_margin=”||50px|||” global_colors_info=”{}”][et_pb_accordion_item title=”Payment by card” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Exclusive for Christmas<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”How do I pre-order for Christmas?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n

Preorders are made from our regular shop – items for Christmas delivery are clearly marked.<\/p>\n

Don\u2019t wait too long to order; we have limited supplies.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What if I want to order standard items too? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you add a Christmas item to your basket, everything in that order will be held for one delivery in time for the big day.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I add to my order? ” open=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes! Simply make a fresh order and choose ‘local pickup’ to avoid paying an additional delivery charge. We will add your orders together for dispatch.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Christmas deliveries” _builder_version=”4.19.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We will deliver your festive food as close to the big day as possible. Look out for an email message, sent when we can confirm.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”How do I store my turkey?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Remove from outer mail box, and leave your bird in the specially designed turkey box. Do not cover the turkey box or seal in a bag \u00a0to allow airflow. Keep in fridge.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” custom_margin=”100px||||false|false” global_colors_info=”{}”][et_pb_accordion_item title=”Disclaimer” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Please note that while we take every care to make sure the product information displayed on our website is correct, product recipes sometimes change. This may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented here.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

Christmas FAQs We\u2019re always happy to answer any questions you may have. To make things quicker and easier\u00a0for you,\u00a0please see our FAQs below where you may find your query answered. \u200b\u200b\u200b\u200b\u200b\u200b\u200bIf you can\u2019t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk DeliveriesWe charge a flat rate of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":26502,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-26621","page","type-page","status-publish","hentry"],"yoast_head":"\nChristmas FAQs - Helen Browning\u2019s Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helenbrowningsorganic.co.uk\/shop\/christmas-shop\/christmas-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Christmas FAQs\" \/>\n<meta property=\"og:description\" content=\"Christmas FAQs We\u2019re always happy to answer any questions you may have. 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