{"id":19215,"date":"2020-11-11T09:07:05","date_gmt":"2020-11-11T09:07:05","guid":{"rendered":"https:\/\/helenbrowningsorganic.co.uk\/shop\/?page_id=19215"},"modified":"2025-02-27T10:46:31","modified_gmt":"2025-02-27T10:46:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/helenbrowningsorganic.co.uk\/shop\/shop\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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\n

FAQs<\/h1>\n

We\u2019re always happy to answer any questions you may have. To make things quicker and easier\u00a0for you,\u00a0please see our FAQs below where you may find your query answered.<\/span><\/p>\n

\u200b\u200b\u200b\u200b\u200b\u200b\u200bIf you can\u2019t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk<\/a><\/span><\/p>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Deliveries<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Delivery costs” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We charge a flat rate of \u00a34.95 for deliveries to mainland UK.<\/span><\/p>\n

FREE delivery for all orders over \u00a3100.<\/span><\/p>\n

Delivery costs for wholesale purchases from our wholesale shop vary. Price on application.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you deliver to me? ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles, some remote areas of Scotland, and the Scottish islands. \u00a0Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times. If it is possible to arrange delivery to these areas due to the product in question, a surcharge may be payable for deliveries to these locations.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How does my meat stay chilled?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

All chilled items are delivered in thermal packaging with chill packs, to remain deliciously cold during the journey and on your doorstep. Our special sustainable thermal packaging can be reused or recycled. Our chill packs are pure water and can be reused – pop them in your freezer to use another time – or emptied down your sink, and the plastic pack recycled. \u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When will my delivery be dispatched?” _builder_version=”4.19.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We dispatch three times a week, depending on available stock. Fresh meat is ordered specially for dispatch, so there may be a small delay in sending out your parcel – this is to ensure your purchases are of premium quality.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When will my delivery arrive?” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You will be notified when your order is dispatched \u2013 delivery is usually within 24hrs, but some deliveries can take 48hrs. Our courier partners provide tracking details if you have given us an email address. Deliveries will left on your doorstep if you are not at home \u2013 they are insulated to keep your shopping cool.<\/p>\n

Once dispatched your chilled parcel should not be returned to the courier depot. Please do not attempt to delay delivery to another day. If you need delivery for a specific day please let us know when you place the order.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||||false|false” global_colors_info=”{}”]<\/p>\n

Payment<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” custom_margin=”||50px|||” global_colors_info=”{}”][et_pb_accordion_item title=”Payment by card” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We accept payment by Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

From the freezer<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.20.2″ _module_preset=”default” custom_margin=”||50px|||” global_colors_info=”{}”][et_pb_accordion_item title=”From the freezer” open=”on” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#001F60″ toggle_level=”h4″]<\/p>\n

We sell a selection of frozen meat available for 24hr delivery. Meat is dispatched with chill packs in thermal packaging and is designed to stay frozen during transport.<\/p>\n

Please note: if product begins to thaw during transport please thoroughly defrost in the fridge and then used within 24hrs.<\/h4>\n

Do not refreeze a partially defrosted item. However, if you cook a previously frozen raw product, then it is safe to refreeze.\u00a0<\/span><\/p>\n

Frozen products have a Best Before date of 3 months from the ‘Frozen on’ date, which is clearly marked on the pack.<\/p>\n

 <\/p>\n

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Christmas\u00a0<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.19.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”How do I pre-order for Christmas” open=”on” _builder_version=”4.19.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Preorders are a seperate order from our regular shop, and you do not need to register for an account.<\/p>\n

Don\u2019t wait too long to order; we have limited supplies.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Christmas deliveries” _builder_version=”4.19.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We will deliver your festive food as close to the big day as possible. Look out for an email message, sent when we can confirm.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” custom_margin=”100px||||false|false” global_colors_info=”{}”][et_pb_accordion_item title=”Disclaimer” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Please note that while we take every care to make sure the product information displayed on our website is correct, product recipes sometimes change. This may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented here.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

FAQs We\u2019re always happy to answer any questions you may have. To make things quicker and easier\u00a0for you,\u00a0please see our FAQs below where you may find your query answered. \u200b\u200b\u200b\u200b\u200b\u200b\u200bIf you can\u2019t find the answer you’re looking for, or feel you’d like some further assistance, please email orders@helenbrowningsorganic.co.uk DeliveriesWe charge a flat rate of \u00a34.95 […]<\/p>\n","protected":false},"author":1,"featured_media":21417,"parent":18867,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-19215","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQs - Helen Browning\u2019s Shop<\/title>\n<meta name=\"description\" content=\"Shop FAQs. Secure checkout. Home delivery FREE Click and Collect from the farm shop in Bishopstone, near Swindon. 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